911 Call Taker — 24/7 Public Safety Communications

Regional 911 Intake Solutions; Western (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Western, NE seeks 911 Call Takers who listen carefully, confirm incident location, and document information for responders. You will handle incoming emergency and nonemergency lines and enter data into dispatch software to support rapid response.

A high school diploma or equivalent is commonly required. Strong listening, accurate typing, and clear verbal communication are essential, along with the ability to follow structured procedures and complete trainings and

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Typing

Communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Western, NE seeks 911 Call Takers who listen carefully, confirm incident location, and document information for responders. You will handle incoming emergency and nonemergency lines and enter data into dispatch software to support rapid response.

A high school diploma or equivalent is commonly required. Strong listening, accurate typing, and clear verbal communication are essential, along with the ability to follow structured procedures and complete trainings and