911 Call Taker — Emergency Communications Operator

National Public Safety Careers; Doniphan (NE); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Doniphan, NE. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems with strict procedures.

Successful applicants will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured protocols.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Doniphan, NE. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems with strict procedures.

Successful applicants will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured protocols.