Emergency Communications Operator (911) — 24/7 Dispatch

National Public Safety Careers; Lodi (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker to handle incoming emergency and non-emergency calls from Lodi, NJ, ensuring accurate data entry and rapid dispatch coordination. The role supports rotating shifts, nights, weekends, holidays, and overtime as needed.

Applicants should have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures. Training and certifications are required.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication expected.
• Accurate typing and ability to follow structured procedures are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller details.
• Use approved questions to identify urgency and nature of situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker to handle incoming emergency and non-emergency calls from Lodi, NJ, ensuring accurate data entry and rapid dispatch coordination. The role supports rotating shifts, nights, weekends, holidays, and overtime as needed.

Applicants should have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures. Training and certifications are required.