Emergency Call Taker — 24/7 Dispatch & Support

Public Safety Dispatch Network; Jobstown (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Jobstown, NJ is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document critical information for responders.

A high school diploma or equivalent is typical; strong listening, accurate typing, and clear verbal communication are essential. Roles may involve rotating shifts, weekends, and overtime depending on staffing.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Jobstown, NJ is seeking dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document critical information for responders.

A high school diploma or equivalent is typical; strong listening, accurate typing, and clear verbal communication are essential. Roles may involve rotating shifts, weekends, and overtime depending on staffing.