Emergency Communications Call Taker (24/7 Shifts)

National Public Safety Careers; Succasunna (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Job summary

National Public Safety Careers in Succasunna, NJ seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document calls in dispatch software. The role may involve rotating shifts, nights, weekends, holidays, and overtime per staffing needs.

Requirements include a high school diploma or equivalent; prior customer service or public safety experience helps, though some vacancies accept entrants without dispatch background.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service/telephone support/public safety experience may be helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High School Diploma or equivalent

Job description

National Public Safety Careers in Succasunna, NJ seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document calls in dispatch software. The role may involve rotating shifts, nights, weekends, holidays, and overtime per staffing needs.

Requirements include a high school diploma or equivalent; prior customer service or public safety experience helps, though some vacancies accept entrants without dispatch background.