Emergency Communications Specialist (911) - 24/7 Shifts

National Public Safety Careers; McNeil (AR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers to support emergency communications operations. The role involves taking incoming calls, confirming locations, and documenting critical details to coordinate rapid responses with dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training and background checks are part of the process, with shifts that may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent required.
• Strong listening and accurate typing skills.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers to support emergency communications operations. The role involves taking incoming calls, confirming locations, and documenting critical details to coordinate rapid responses with dispatch teams.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training and background checks are part of the process, with shifts that may include nights, weekends, and overtime.