Emergency Communications Dispatcher (911 Call Taker)

National Public Safety Careers; West Milford (NJ); On-site; USD 45,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks a 911 Call Taker in Hewitt, NJ, to handle emergency and nonemergency calls, confirm locations, and relay information to dispatch teams. You will work with computer-aided dispatch software and assist callers while maintaining privacy and accuracy.

The role requires strong listening and typing skills, the ability to follow structured procedures, and willingness to work rotating shifts including nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent; prior customer service or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers seeks a 911 Call Taker in Hewitt, NJ, to handle emergency and nonemergency calls, confirm locations, and relay information to dispatch teams. You will work with computer-aided dispatch software and assist callers while maintaining privacy and accuracy.

The role requires strong listening and typing skills, the ability to follow structured procedures, and willingness to work rotating shifts including nights, weekends, and overtime.