24/7 911 Call Taker – Critical Public Safety Communicator

Public Safety Dispatch Network; Freehold (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to handle incoming emergency and nonemergency lines in Hazlet, NJ. The role involves validating incident locations, collecting caller information, and documenting details in dispatch software.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal skills, with the ability to follow structured procedures and operate within a 24/7 call center environment.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Accurate typing

Verbal communication

Follow procedures

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to handle incoming emergency and nonemergency lines in Hazlet, NJ. The role involves validating incident locations, collecting caller information, and documenting details in dispatch software.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal skills, with the ability to follow structured procedures and operate within a 24/7 call center environment.