Emergency Communications Operator – 911 Call Taker

Public Safety Dispatch Network; Marcus Hook (Delaware County); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination. Training, certifications, and potential shifts including nights and weekends are typical for this role in a 24/7 operation.

Responsibilities include accurate data entry, adhering to approved questions, and prompt information forwarding to dispatch teams, with attention to privacy and legal requirements.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Description du poste

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination. Training, certifications, and potential shifts including nights and weekends are typical for this role in a 24/7 operation.

Responsibilities include accurate data entry, adhering to approved questions, and prompt information forwarding to dispatch teams, with attention to privacy and legal requirements.