911 Call Taker - Frontline Emergency Communications

Public Safety Dispatch Network; Lodi (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Lodi, CA is seeking qualified candidates for 911 Call Taker opportunities. You will answer emergency calls, verify the incident location, and document information for the dispatcher team. Training and certification are provided to prepare you for essential duties.

Applicants typically hold a high school diploma or equivalent. Prior customer service or public safety experience is helpful, but some vacancies accept newcomers.

Qualifications

• A high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Lodi, CA is seeking qualified candidates for 911 Call Taker opportunities. You will answer emergency calls, verify the incident location, and document information for the dispatcher team. Training and certification are provided to prepare you for essential duties.

Applicants typically hold a high school diploma or equivalent. Prior customer service or public safety experience is helpful, but some vacancies accept newcomers.