Emergency Communications Operator - 911 Call Taker

National Public Safety Careers; Kennerdell (PA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Kennerdell, PA. The role involves taking emergency calls, confirming locations, and documenting details for dispatch. Work may occur 24 hours a day with rotating shifts, nights, weekends, holidays, and overtime.

Requirements include a high school diploma or equivalent; customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Kennerdell, PA. The role involves taking emergency calls, confirming locations, and documenting details for dispatch. Work may occur 24 hours a day with rotating shifts, nights, weekends, holidays, and overtime.

Requirements include a high school diploma or equivalent; customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.