911 Call Taker: Fast-Paced Emergency Communications

Public Safety Dispatch Network; McAfee (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified individuals to perform 911 call taking and related public safety communications duties in New Jersey. The role involves handling emergency and nonemergency lines, verifying caller information, and ensuring accurate data entry into dispatch systems.

Candidates should be capable of following structured procedures, maintaining composure under pressure, and utilizing approved resources to assist callers.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.
• Ability to follow structured procedures and maintain accuracy under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network seeks qualified individuals to perform 911 call taking and related public safety communications duties in New Jersey. The role involves handling emergency and nonemergency lines, verifying caller information, and ensuring accurate data entry into dispatch systems.

Candidates should be capable of following structured procedures, maintaining composure under pressure, and utilizing approved resources to assist callers.