Emergency Communications Specialist – 24/7 Call Taker

Public Safety Dispatch Network; Linton (ND); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continued training

Job summary

Public Safety Dispatch Network in Linton, ND seeks 911 Call Takers to be the first line of emergency communication. You will ask focused questions, confirm locations, document details, and relay information to responders. The role supports 24/7 operations and may involve rotating shifts.

Candidates typically have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Strong listening, typing, and clear verbal communication are essential to success.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience may help.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Follow structured procedures

Education

High School diploma or equivalent

Job description

Public Safety Dispatch Network in Linton, ND seeks 911 Call Takers to be the first line of emergency communication. You will ask focused questions, confirm locations, document details, and relay information to responders. The role supports 24/7 operations and may involve rotating shifts.

Candidates typically have a high school diploma or equivalent; prior customer service or public safety experience is helpful. Strong listening, typing, and clear verbal communication are essential to success.