911 Call Taker — First-Response Emergency Support (24/7)

National Public Safety Careers; Carpio (ND); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

National Public Safety Careers is seeking 911 Call Takers for on-site work in Carpio, North Dakota. You will handle emergency and nonemergency calls, verify locations, and document details in dispatch software while following established procedures.

Applicants should have a high school diploma and may benefit from prior customer service or public safety experience. Training, background checks, and certifications will be completed as required by the hiring agency.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension and accurate typing are essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance and pre-arrival instructions within training.

Skills

Listening

Typing speed

Verbal communication

Calm under pressure

Education

High school diploma

Tools

Call-processing software

Headset operation

Job description

National Public Safety Careers is seeking 911 Call Takers for on-site work in Carpio, North Dakota. You will handle emergency and nonemergency calls, verify locations, and document details in dispatch software while following established procedures.

Applicants should have a high school diploma and may benefit from prior customer service or public safety experience. Training, background checks, and certifications will be completed as required by the hiring agency.