Emergency Communications Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Tuttle (ND); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions seeks a 911 Call Taker in Tuttle, ND, to answer emergency and nonemergency lines and document details for dispatch. You will verify locations, collect caller information, and follow scripted questions to determine urgency, then transmit data to the appropriate teams.

Candidates should have a high school diploma or GED, with strong listening and typing skills, and the ability to work rotating shifts as needed. Training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, call center, or public safety is helpful but not required.
• Strong listening, typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter detailed information into call-processing or dispatch software.
• Promptly forward incident information to the dispatch function.

Skills

Customer service

Active listening

Clear communication

Typing accuracy

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks a 911 Call Taker in Tuttle, ND, to answer emergency and nonemergency lines and document details for dispatch. You will verify locations, collect caller information, and follow scripted questions to determine urgency, then transmit data to the appropriate teams.

Candidates should have a high school diploma or GED, with strong listening and typing skills, and the ability to work rotating shifts as needed. Training and certifications are provided.