Emergency Call Taker - 24/7 Public Safety Support

Public Safety Dispatch Network; Wahpeton (ND); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Wahpeton, ND seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document details, and relay information to dispatchers to coordinate a rapid response.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided; candidates may work rotating shifts with potential nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication.
• Experience in customer service or dispatch is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Wahpeton, ND seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document details, and relay information to dispatchers to coordinate a rapid response.

Candidates should have a high school diploma and strong listening, typing, and communication skills. Training and certifications are provided; candidates may work rotating shifts with potential nights and weekends.