Emergency Communications Specialist (911) — 24/7 Shifts

National Public Safety Careers; Forman (ND); On-site; USD 38,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers in Forman, ND. This role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch. Training and certification are required to provide pre-arrival instructions as needed.

Applicants should have strong listening skills, accurate typing, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime as needed.

Qualifications

• Strong listening comprehension and clear verbal communication are required.
• Accurate typing and following structured procedures are essential.
• Prior customer service, call center, or public safety experience helps.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch function
• Provide pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Forman, ND. This role involves answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch. Training and certification are required to provide pre-arrival instructions as needed.

Applicants should have strong listening skills, accurate typing, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime as needed.