Emergency Communications Operator — 24/7 Call Taker

National Public Safety Careers; Kapaa (HI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Kapaa, Hawaii. This role involves handling emergency and nonemergency calls, confirming locations, collecting caller information, and entering data into dispatch software.

Applicants should have a high school diploma or equivalent; prior call-taking or customer service experience is beneficial. Training and certifications are required, with potential for shift work and a demanding but essential public

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call-taking is helpful but not always required.
• Strong listening, typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service experience

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Kapaa, Hawaii. This role involves handling emergency and nonemergency calls, confirming locations, collecting caller information, and entering data into dispatch software.

Applicants should have a high school diploma or equivalent; prior call-taking or customer service experience is beneficial. Training and certifications are required, with potential for shift work and a demanding but essential public