911 Call Taker - Emergency Communications (Kapaa, HI)

National Public Safety Careers; Hawaii; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker for Kapaa, HI. The role involves answering emergency and nonemergency lines, confirming locations, and collecting caller information. You’ll use approved questions to assess urgency and enter data into dispatch systems.

Candidates need strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training leads to required certifications and ongoing assessments.

Qualifications

• Requires strong listening comprehension and clear verbal communication.
• Ability to type accurately and follow structured procedures.
• Experience in customer service or public safety is helpful but not required.
• Training will include call-taking procedures and certifications.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Structured procedures

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker for Kapaa, HI. The role involves answering emergency and nonemergency lines, confirming locations, and collecting caller information. You’ll use approved questions to assess urgency and enter data into dispatch systems.

Candidates need strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training leads to required certifications and ongoing assessments.