Emergency Call Taker — 24/7 First Responder in Kahului

National Public Safety Careers; Kahului (HI); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Kahului, Hawaii. The role involves handling emergency and nonemergency calls, confirming incident details, and documenting information for responders.

Successful candidates typically hold a high school diploma or equivalent and may need to complete call-taking training and certifications. Shifts can include nights, weekends, and overtime depending on staffing.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions and information.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Kahului, Hawaii. The role involves handling emergency and nonemergency calls, confirming incident details, and documenting information for responders.

Successful candidates typically hold a high school diploma or equivalent and may need to complete call-taking training and certifications. Shifts can include nights, weekends, and overtime depending on staffing.