Emergency 911 Call Taker (24/7 Shifts)

National Public Safety Careers; Hawaii; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Lanai City, Hawaii. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

Training and certifications govern the delivery of pre-arrival instructions and incident processing. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures in a fast-paced

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication and ability to follow structured procedures required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to assess urgency and nature of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions only within training and certification scope.
• Communicate effectively while maintaining caller privacy.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Lanai City, Hawaii. The role involves handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

Training and certifications govern the delivery of pre-arrival instructions and incident processing. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and the ability to follow structured procedures in a fast-paced