Emergency 911 Call Taker - Frontline Response

National Public Safety Careers; Kalaupapa (HI); On-site; USD 42,000 - 66,000; Full time

Job summary

National Public Safety Careers seeks a qualified 911 Call Taker in Kalaupapa, HI to handle emergency and nonemergency lines, verify locations and callbacks, and document details for dispatch teams.

The role requires strong listening skills, precise typing, and excellent verbal communication, with prior customer service or public safety experience preferred. Training and certification programs accompany the position, with potential for varied shifts.

Qualifications

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certifications.

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma

Job description

National Public Safety Careers seeks a qualified 911 Call Taker in Kalaupapa, HI to handle emergency and nonemergency lines, verify locations and callbacks, and document details for dispatch teams.

The role requires strong listening skills, precise typing, and excellent verbal communication, with prior customer service or public safety experience preferred. Training and certification programs accompany the position, with potential for varied shifts.