911 Call Taker - Emergency Communications Specialist (24/7)

Public Safety Dispatch Network; Kualapuu (HI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Kualapuu, HI seeks 911 Call Takers to handle emergency and non-emergency lines. You will confirm locations, gather caller information, and document data in dispatch systems with careful attention to accuracy and privacy.

Position requires strong listening and typing skills, clear communication, and adherence to procedures. Training and certifications are provided as part of the role.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening, typing, and communication skills.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact details.
• Use approved questions to determine urgency and needs.
• Enter accurate details into dispatch software.
• Forward incident data promptly to the appropriate team.

Skills

Active listening

Accurate typing

Clear communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Kualapuu, HI seeks 911 Call Takers to handle emergency and non-emergency lines. You will confirm locations, gather caller information, and document data in dispatch systems with careful attention to accuracy and privacy.

Position requires strong listening and typing skills, clear communication, and adherence to procedures. Training and certifications are provided as part of the role.