Emergency Call Taker - 24/7 Public Safety

National Public Safety Careers; Maunaloa (HI); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

National Public Safety Careers is seeking 911 Call Takers for Maunaloa, HI. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training will cover authorized pre-arrival instructions and appropriate use of language-access resources. Applicants typically hold a high school diploma or equivalent and possess strong listening and typing skills, clear communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication and ability to follow structured procedures required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Connaissances

Listening skills

Typing

Verbal communication

Procedure adherence

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

National Public Safety Careers is seeking 911 Call Takers for Maunaloa, HI. Responsibilities include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training will cover authorized pre-arrival instructions and appropriate use of language-access resources. Applicants typically hold a high school diploma or equivalent and possess strong listening and typing skills, clear communication, and the ability to follow structured procedures.