911 Call Taker — Start Your Emergency Communications Career

National Public Safety Careers; Nīnole (HI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Ninole, Hawaii. This role involves speaking with callers, asking focused questions to identify needs, and documenting information for responders in the field.

Daily duties include answering calls, confirming location and callback details, entering data into dispatch systems, and coordinating with appropriate units while maintaining privacy and following established procedures. Training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High School Diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for Ninole, Hawaii. This role involves speaking with callers, asking focused questions to identify needs, and documenting information for responders in the field.

Daily duties include answering calls, confirming location and callback details, entering data into dispatch systems, and coordinating with appropriate units while maintaining privacy and following established procedures. Training and certifications are provided.