911 Emergency Call Taker – Kapolei

National Public Safety Careers; Kapolei (HI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers in Kapolei, HI is seeking 911 Call Takers to answer emergency and non-emergency lines, gather essential information, and relay details to dispatch teams. Training will cover procedures, privacy, and effective communication under pressure.

Ideal applicants have strong listening skills, accurate typing, and clear verbal communication, with a high school diploma or equivalent. Some vacancies may require or prefer dispatch or public safety experience.

Qualifications

• High school diploma or equivalent required.
• Prior dispatch or public safety experience helpful.
• Strong listening and composure under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing software
• Forward incident information to dispatch promptly
• Assist distressed callers with essential instructions
• Follow procedures and communicate clearly during emergencies

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Kapolei, HI is seeking 911 Call Takers to answer emergency and non-emergency lines, gather essential information, and relay details to dispatch teams. Training will cover procedures, privacy, and effective communication under pressure.

Ideal applicants have strong listening skills, accurate typing, and clear verbal communication, with a high school diploma or equivalent. Some vacancies may require or prefer dispatch or public safety experience.