24/7 Emergency Call Taker — Public Safety Support

National Public Safety Careers; Puʻunene (HI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Puunene, HI. Responsibilities include taking emergency calls, verifying locations, and documenting details for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications will be provided as part of the role; some vacancies require customer service experience.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and the ability to follow structured procedures.
• Prior customer service or call-center experience is beneficial but not required.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s callback information accurately.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software promptly.
• Forward incident information to the correct dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Puunene, HI. Responsibilities include taking emergency calls, verifying locations, and documenting details for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and certifications will be provided as part of the role; some vacancies require customer service experience.