Emergency Communications Operator — 24/7 Call Support

Regional 911 Intake Solutions; Carlisle (AR); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Training and certification

Résumé du poste

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Carlisle, AR to handle emergency and nonemergency lines with focus on accuracy and calm communication. The role requires following structured questions, confirming location details, and entering data into dispatch systems.

Successful candidates typically have a high school diploma, strong listening and typing abilities, and the capacity to work rotating shifts.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-taking experience is helpful but not mandatory.
• Strong listening, typing, and clear verbal communication skills.

Responsabilités

• Answer incoming emergency and nonemergency calls using approved questions.
• Confirm incident locations and caller contact information accurately.
• Identify nature and urgency of situations using scripted procedures.
• Enter details into call-processing or dispatch software promptly.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification framework.
• Utilize language-access resources when needed to assist callers.

Connaissances

Active listening

Verbal communication

Formation

High school diploma

Description du poste

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Carlisle, AR to handle emergency and nonemergency lines with focus on accuracy and calm communication. The role requires following structured questions, confirming location details, and entering data into dispatch systems.

Successful candidates typically have a high school diploma, strong listening and typing abilities, and the capacity to work rotating shifts.