Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Warren (AR); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Ongoing training

Job summary

Regional 911 Intake Solutions in Warren, AR seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions and documenting information for responders.

The role may involve rotating shifts, nights, weekends, holidays, and overtime, with call-taking software and strict privacy. A high school diploma is typically required, and prior customer service helps.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service, telephone support, or public safety experience may help.
• Dispatch experience is not required for all vacancies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Active listening

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Warren, AR seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions and documenting information for responders.

The role may involve rotating shifts, nights, weekends, holidays, and overtime, with call-taking software and strict privacy. A high school diploma is typically required, and prior customer service helps.