911 Call Taker — 24/7 Emergency Response Career

Regional 911 Intake Solutions; Hagarville (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Hagarville, AR seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify incident details, and document information for dispatch. Training and certification are required to provide pre-arrival instructions and coordinate with responders.

Ideal candidates have strong listening and typing skills, along with the ability to follow structured procedures and work on rotating shifts as needed.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Telephone support

Public safety

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Hagarville, AR seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify incident details, and document information for dispatch. Training and certification are required to provide pre-arrival instructions and coordinate with responders.

Ideal candidates have strong listening and typing skills, along with the ability to follow structured procedures and work on rotating shifts as needed.