Emergency Call Taker: Start Your 24/7 Dispatch Career

Regional 911 Intake Solutions; Cecil (AR); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Regional 911 Intake Solutions seeks competent 911 Call Takers to handle emergency and nonemergency lines from Cecil, AR. The role requires strong listening, accurate typing, and clear communication to verify locations and relay information to dispatch teams.

Employees may work rotating shifts; training, background checks, and certifications are required. The position entails protecting caller privacy and adhering to agency standards while delivering timely instructions.

Qualifikationen

• High school diploma or recognized equivalent.
• Strong listening and typing skills are essential.
• Clear verbal communication and the ability to follow procedures.
• Experience in customer service or public safety is helpful.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Kenntnisse

Listening skills

Typing

Verbal communication

Attention to detail

Ausbildung

High school diploma

Tools

Dispatch software

Jobbeschreibung

Regional 911 Intake Solutions seeks competent 911 Call Takers to handle emergency and nonemergency lines from Cecil, AR. The role requires strong listening, accurate typing, and clear communication to verify locations and relay information to dispatch teams.

Employees may work rotating shifts; training, background checks, and certifications are required. The position entails protecting caller privacy and adhering to agency standards while delivering timely instructions.