Emergency Communications Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; New Carlisle (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Professional training

Job summary

Regional 911 Intake Solutions in New Carlisle, OH, is hiring 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect callback details, and document information in dispatch software as part of a structured procedure.

The role emphasizes listening, accurate typing, and clear communication. Training, certifications, and potential on-call duties support your readiness for this essential public safety function.

Qualifications

• Requires high school diploma or equivalent.
• Experience in customer service or public safety is helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Customer service

Education

High school diploma

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in New Carlisle, OH, is hiring 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect callback details, and document information in dispatch software as part of a structured procedure.

The role emphasizes listening, accurate typing, and clear communication. Training, certifications, and potential on-call duties support your readiness for this essential public safety function.