Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Arkadelphia (AR); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Arkadelphia, AR seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines, verify incident details, and document critical information for dispatch coordination.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and complete required assessments. Shifts may include nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety is preferred, but not required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and log details.
• Confirm incident location and caller contact information.
• Use approved questions to determine urgency.
• Enter data in call-processing or dispatch software.
• Relay information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only after training.
• Adhere to privacy and confidentiality requirements.
• Work rotating shifts as needed.

Skills

Active listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Arkadelphia, AR seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines, verify incident details, and document critical information for dispatch coordination.

Successful candidates typically have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and complete required assessments. Shifts may include nights, weekends, and holidays.