Emergency Call Taker – 24/7 Critical Support

Regional 911 Intake Solutions; Canehill (AR); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Training opportunities

Job summary

Regional 911 Intake Solutions in Canehill, AR seeks dedicated 911 Call Takers to rapidly gather essential details and initiate dispatcher responses.

You will answer emergency and non-emergency calls, confirm locations, input data into dispatch software, and relay information to the appropriate units. Ongoing training and background checks are required, with shifts that may include nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent; dispatch experience optional.
• Customer service or telephone support background helpful.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing speed

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Canehill, AR seeks dedicated 911 Call Takers to rapidly gather essential details and initiate dispatcher responses.

You will answer emergency and non-emergency calls, confirm locations, input data into dispatch software, and relay information to the appropriate units. Ongoing training and background checks are required, with shifts that may include nights, weekends, and holidays.