911 Call Taker — Critical, 24/7 Public Safety Support

Regional 911 Intake Solutions; Dyess (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Dyess, AR seeks an organized 911 Call Taker to handle emergency and nonemergency lines, confirm locations, gather caller details, and document information in dispatch software. The role requires careful listening, accurate typing, and clear communication under pressure.

Successful candidates typically have a high school diploma and beneficial prior customer service or public safety exposure.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or call-taking is helpful.
• Strong listening, typing, clear verbal communication, and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Ask approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch for action.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Dyess, AR seeks an organized 911 Call Taker to handle emergency and nonemergency lines, confirm locations, gather caller details, and document information in dispatch software. The role requires careful listening, accurate typing, and clear communication under pressure.

Successful candidates typically have a high school diploma and beneficial prior customer service or public safety exposure.