Emergency Communications Operator - 24/7 911 Call Taker

National Public Safety Careers; Woodland (AL); In loco; USD 42.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

National Public Safety Careers is seeking 911 Call Takers for Woodland, AL. You will answer emergency calls, confirm locations, and enter details into dispatch software to support responders.

Applicants should have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Training and certifications will follow; shifts can include nights and weekends in a 24-hour operation.

Competenze

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training and certification.

Conoscenze

Active listening

Typing accuracy

Verbal communication

Formazione

High School Diploma or equivalent

Descrizione del lavoro

National Public Safety Careers is seeking 911 Call Takers for Woodland, AL. You will answer emergency calls, confirm locations, and enter details into dispatch software to support responders.

Applicants should have a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Training and certifications will follow; shifts can include nights and weekends in a 24-hour operation.