Emergency Communications Call Taker – 24/7 Shifts

Public Safety Dispatch Network; Lapine (AL); In loco; USD 40.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network in Lapine, AL seeks 911 Call Takers to be the first point of contact for emergency calls. You will ask focused questions, verify locations, and document information for dispatch coordination.

Training and certifications determine when you provide pre-arrival instructions and how you interact with callers. Ideal candidates have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures under pressure.

Competenze

• High school diploma or equivalent required.
• Strong listening and accurate typing skills essential.
• Clear verbal communication and ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope when applicable.

Conoscenze

Listening skills

Typing

Verbal communication

Following procedures

Formazione

High school diploma

Strumenti

Call-processing software

Descrizione del lavoro

Public Safety Dispatch Network in Lapine, AL seeks 911 Call Takers to be the first point of contact for emergency calls. You will ask focused questions, verify locations, and document information for dispatch coordination.

Training and certifications determine when you provide pre-arrival instructions and how you interact with callers. Ideal candidates have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures under pressure.