911 Call Taker - Frontline Emergency Communications

National Public Safety Careers; Magnolia Springs (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Magnolia Springs, AL. This role supports 24-hour operations, taking emergency and nonemergency calls, and coordinating with dispatch to ensure timely responses.

Applicants should have a high school diploma or equivalent; strong listening, typing, and communication skills are required. Training, background checks, and certifications will be provided or required by the agency.

Qualifications

• High school diploma or equivalent is required; some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Magnolia Springs, AL. This role supports 24-hour operations, taking emergency and nonemergency calls, and coordinating with dispatch to ensure timely responses.

Applicants should have a high school diploma or equivalent; strong listening, typing, and communication skills are required. Training, background checks, and certifications will be provided or required by the agency.