Emergency Call Taker — 24/7 Public Safety

National Public Safety Careers; Alabama; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities at Fort Novosel, AL. The role involves handling emergency and nonemergency lines, validating incident details, and entering data into dispatch systems, with training required.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are provided; shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities at Fort Novosel, AL. The role involves handling emergency and nonemergency lines, validating incident details, and entering data into dispatch systems, with training required.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications are provided; shifts may include nights, weekends, and overtime.