Emergency Call Taker - 24/7 Dispatch (Ashland)

National Public Safety Careers; Ashland (AL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Ashland, AL. You will handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. Training includes call-taking procedures and pre-arrival instructions to help callers safely manage emergencies.

Ideal candidates have strong listening, typing speed, and clear verbal communication. Roles may involve rotating shifts to cover 24/7 operations and compliance with agency requirements.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service, telephone support, or public safety experience is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training

Skills

Listening skills

Accurate typing

Verbal communication

Education

High School Diploma

Job description

National Public Safety Careers is seeking 911 Call Takers in Ashland, AL. You will handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. Training includes call-taking procedures and pre-arrival instructions to help callers safely manage emergencies.

Ideal candidates have strong listening, typing speed, and clear verbal communication. Roles may involve rotating shifts to cover 24/7 operations and compliance with agency requirements.