Emergency Communications Operator (911 Call Taker)

National Public Safety Careers; Irondale (WA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Irondale. Duties include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch systems.

Training and certifications are required, with proactive adherence to procedures. Ideal candidates will have a high school diploma or equivalent, strong listening, typing, and verbal communication skills, and be prepared for rotating shifts and on-call requirements as part of public

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Irondale. Duties include answering emergency and nonemergency lines, confirming locations, and entering data into dispatch systems.

Training and certifications are required, with proactive adherence to procedures. Ideal candidates will have a high school diploma or equivalent, strong listening, typing, and verbal communication skills, and be prepared for rotating shifts and on-call requirements as part of public