Impactful Emergency Communications Dispatcher

National Public Safety Careers; McGrady (NC); On-site; USD 38,000 - 62,000; Full time

Job summary

National Public Safety Careers seeks a qualified 911 Call Taker to handle incoming emergency and nonemergency lines in McGrady, NC. You will confirm locations, collect callback information, and determine urgency using approved questions.

You will enter data into dispatch software and promptly relay information to the appropriate unit. The role requires strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks a qualified 911 Call Taker to handle incoming emergency and nonemergency lines in McGrady, NC. You will confirm locations, collect callback information, and determine urgency using approved questions.

You will enter data into dispatch software and promptly relay information to the appropriate unit. The role requires strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures.