Emergency 911 Call Taker — Public Safety Dispatcher (24/7)

Public Safety Dispatch Network; Arrowsmith (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network invites applications for 911 Call Taker opportunities in Arrowsmith, IL. You will handle emergency and nonemergency lines, verify locations, and input data into dispatch systems to coordinate responses.

Role requires strong listening and accurate typing; on-site shifts may include nights, weekends, and overtime. Training and certifications are provided. A high school diploma is commonly required.

Qualifications

• A high school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network invites applications for 911 Call Taker opportunities in Arrowsmith, IL. You will handle emergency and nonemergency lines, verify locations, and input data into dispatch systems to coordinate responses.

Role requires strong listening and accurate typing; on-site shifts may include nights, weekends, and overtime. Training and certifications are provided. A high school diploma is commonly required.