911 Call Taker – Launch Your Public Safety Career

National Public Safety Careers; Westfield (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Westfield, IL to answer emergency lines, verify locations, and document details for dispatch teams. Training and performance evaluations lead to required certifications.

Applicants should have a high school diploma, good listening skills, accurate typing, and clear verbal communication. Shifts may include nights, weekends, and overtime, with benefits dependent on appointment type.

Qualifications

• High school diploma or recognized equivalent is required.
• Strong listening and communication skills are essential.
• Experience with call-taking or dispatcher systems is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker in Westfield, IL to answer emergency lines, verify locations, and document details for dispatch teams. Training and performance evaluations lead to required certifications.

Applicants should have a high school diploma, good listening skills, accurate typing, and clear verbal communication. Shifts may include nights, weekends, and overtime, with benefits dependent on appointment type.