Emergency Call Taker & Dispatcher (24/7)

Public Safety Dispatch Network; Elliott (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Elliott, IL is seeking qualified candidates for 911 Call Taker opportunities. The role involves taking emergency and nonemergency calls, verifying incident locations, and recording information for dispatch teams.

Successful applicants will demonstrate strong listening, typing, and verbal communication skills, and follow established procedures. Training, certifications, and coverage may include rotating shifts and overtime as needed.

Qualifications

• High school diploma or equivalent required or accepted.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and use dispatch protocols.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Elliott, IL is seeking qualified candidates for 911 Call Taker opportunities. The role involves taking emergency and nonemergency calls, verifying incident locations, and recording information for dispatch teams.

Successful applicants will demonstrate strong listening, typing, and verbal communication skills, and follow established procedures. Training, certifications, and coverage may include rotating shifts and overtime as needed.