Emergency Communications Call Taker (911)

National Public Safety Careers; Birmingham (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

National Public Safety Careers presents 911 Call Taker opportunities in Birmingham, NJ. The role involves handling emergency and nonemergency calls, verifying locations and caller information, and efficiently entering data into dispatch software.

Shifts may rotate, with nights, weekends, holidays, and overtime common. Applicants typically need a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies accept applicants without

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience helpful, but some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers presents 911 Call Taker opportunities in Birmingham, NJ. The role involves handling emergency and nonemergency calls, verifying locations and caller information, and efficiently entering data into dispatch software.

Shifts may rotate, with nights, weekends, holidays, and overtime common. Applicants typically need a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies accept applicants without