Emergency Communications Dispatcher

National Public Safety Careers; Wyckoff (NJ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks a 911 Call Taker in Wyckoff, NJ to handle emergency and nonemergency lines. You will confirm locations, collect callback information, and document details for dispatchers. Training emphasizes structured procedures and privacy.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to remain calm under pressure. This role may involve rotating shifts to ensure 24/7 coverage.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience is helpful.
• Strong listening, typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide calm guidance and essential pre-arrival instructions within training.
• Use language-access tools and accessibility resources when needed.
• Maintain caller privacy and confidentiality of information.

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker in Wyckoff, NJ to handle emergency and nonemergency lines. You will confirm locations, collect callback information, and document details for dispatchers. Training emphasizes structured procedures and privacy.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to remain calm under pressure. This role may involve rotating shifts to ensure 24/7 coverage.