Emergency Communications Specialist - 911 Call Taker

National Public Safety Careers; Java Village (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Taker opportunities in Java Village, NY. This position involves handling emergency and nonemergency lines, confirming details, and entering data into dispatch systems.

Training and certifications determine further responsibilities as you support responders in critical situations. Candidates should have a high school diploma or equivalent, with prior customer service or dispatch exposure beneficial.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or call-center experience is helpful,.Dispatch experience welcomed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or GED

Tools

Call-processing software

Telephone headset

Job description

National Public Safety Careers seeks 911 Call Taker opportunities in Java Village, NY. This position involves handling emergency and nonemergency lines, confirming details, and entering data into dispatch systems.

Training and certifications determine further responsibilities as you support responders in critical situations. Candidates should have a high school diploma or equivalent, with prior customer service or dispatch exposure beneficial.