Emergency 911 Call Taker – Critical Response Center

National Public Safety Careers; Wharton (NJ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Wharton, New Jersey. The role involves taking emergency calls, confirming locations, and entering details into dispatch systems while following approved procedures.

Candidates should have a high school diploma or equivalent and possess strong listening, typing, and communication skills. Training, background checks, and certifications are required as part of the employment process and may include shift work.

Qualifications

• High school diploma or GED required; some roles accept equivalents.
• Strong listening comprehension and accurate typing essential.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Listening skills

Typing speed

Clear verbal communication

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Dispatch software

Call-processing software

Telephone headset

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Wharton, New Jersey. The role involves taking emergency calls, confirming locations, and entering details into dispatch systems while following approved procedures.

Candidates should have a high school diploma or equivalent and possess strong listening, typing, and communication skills. Training, background checks, and certifications are required as part of the employment process and may include shift work.