Emergency 911 Call Taker: Start a Public Safety Career

Public Safety Dispatch Network; Mendham (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training and certification support

Job summary

Public Safety Dispatch Network is seeking qualified candidates in Mendham, NJ for 911 Call Taker roles. The position involves taking emergency and nonemergency calls, confirming locations and contact details, and entering information into dispatch systems while coordinating with responders.

Successful applicants typically have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or GED commonly required.
• Customer service or call-center experience helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm, clear guidance to distressed callers within training and certification scope.

Job description

Public Safety Dispatch Network is seeking qualified candidates in Mendham, NJ for 911 Call Taker roles. The position involves taking emergency and nonemergency calls, confirming locations and contact details, and entering information into dispatch systems while coordinating with responders.

Successful applicants typically have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.